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Reply To: Hi there,Help please.  I keep hearing that SMEs need to be more digitally capable to enhance productivity and build e-commerce capability to meet the changing needs for communicating and selling to customers online.  Where do you start?  Who can provide independent advice about the best software/apps etc to bring back office efficiency and drive customer focused engagement and sales? 

There is defiantly a strong demand from small businesses to move to cloud based productivity tools. It’s important for these tools to be as tailored to your vertical industry as possible, can you let me know what industry you are in? If you are in hospitality we put this together yesterday to help taking the first step – https://www.xero.com/blog/2020/04/get-your-food-business-online/?escape=true As Gavin mentioned as well the ATEED assessment is worth a look too, but if you let me know your industry I can provide more guidance for you.