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Reply To: Hi everyone, I have just spent the weeks of lockdown rebuilding my business (Day spa). I would like to introduce a banding system/wage structure for my staff to strive towards increase in hourly rate by achieving certain criteria and a level of standard. Does anyone have an idea where to start and what things to include besides increase monthly sales by a % or keeping rebooking of new clients at over 85%Thank you

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Hi Donna, great that your setting up some incentives. You may want to consider a product sale incentive , up-sell incentive, and/or a team collaboration type award. An employee of the month is a great acknowledgement. I’d recommend including the staff in the process and measurement setting to creat a sense of ownership.
All the best !
Anna