Once upon a time they were ahead of the game, now they are behind, and actually using Shopify for building the sites. Much better options for service now – plenty of small players who do a better job.
In working with a Shopify provider we got a fully functional eCommerce site for $1500 – granted I uploaded the product information. But it is an highly effective with a conversion rate 2-3 the norm.
I have worked with enough clients who would rather walk over hot coals than go through the pay of getting (paying) support. Also the cost of moving is huge.