Question :
Hello,  I work for a Charitable Trust that is in need of some advice about our current website which is not aging well at all.  I am not sure whether we refresh and redo what we have on the existing platform or simple start again? If it is the later any help with what to look for when picking a web designer would be much appreciated.  Thanks, 

Question submitted 17/08/20 @ 02:48pm
Industry: Digital & Online Marketing
  • Hi – it sort of depends on what functions you have on your website (is it mostly just content or do you also accept customer information like email address, donations etc. directly) and what bits aren’t ageing well specifically. A little more detail would be helpful to guide you further.

    Hi Ana,

    I just checked out your website: http://www.seatounvillage.co.nz/ to get a bit of an idea of what you are working with.

    I would say it all depends on the purpose your website serves. If you are counting on your website to get emails or calls, then I must say that the site is actually quite intuitive. The email address is on the home page and it is also quite easy to navigate to the Contact page.

    If by “isn’t aging well” you mean the aesthetics of the site, then I would look into finding some brand consultants or web designers that can give you specific advice in regards to a website redesign.

    Hi Ana

    We often use this page as a quick check of website with 5 home page essentials: https://www.rocketspark.com/roadmap/

    A few things I’d recommend from that check list
    – Adding a nice clear heading about the organisation so people know they’ve come to the right place
    – Add some images or buttons that guide people to the relevant sections of the site e.g. see https://www.martinborough-village.co.nz/ and https://www.kuaotunu.nz/
    – Have some clear calls to action with thin the body of the site for the actions you want people to take – book the hall, join a group etc.
    – Add a few more images of smiling happy people connecting in the community to break up the text content

    Overall it looks like a simple site and should not be expensive to redesign for a level that is below the lower range of the price range you have from other examples. It does depend though if that cost also includes photography and copywriting writing.

    If looking for a new web designer its worth checking out this list of questions to ask the designer: https://support.rocketspark.com/hc/en-us/articles/115012748268-Questions-to-ask-your-web-designer-when-starting-a-new-project

    A couple of extra’s I’d add to that list:
    – Check if their platform has special rates for not for profits for the web hosting
    – Ask for a few references from their clients before going ahead

    I hope that helps.

    Kind regards


    Hi Ana

    In terms of your current website, it would be dependent on what functions you are needing. If you have products/services that people can buy or even donate then I would recommend Shopify as it is easy to use, simple to set up with amazing themes available. It is also only $40-$50 minimum to run the store monthly.

    If your website is designed to be more of an informative website then I would recommend WordPress. WordPress is designed more to provide information to someone, can be used for a blog, online store or portfolio of work. It is a little bit more expensive I believe per month but looks very sleek and professional.

    Both are really good platforms to use and easy to navigate. Both also offer great apps within the store to help with email marketing, reviews, page design, and more.

    If you are looking for someone to design a store for you, I specialise and have built multiple E-Commerce Businesses online including designing and building the websites. If you would like more information on my work don’t hesitate to contact me annabellelindberg30@gmail.com

    Hope this information helps 🙂

    Hi Annabelle

    Thanks so much for replying.

    I will look at all of your suggestions.

    At our last Trust meeting, I did ask all of the Trustees to give me their thoughts on what wanted, so that we are all on the same page from the beginning.

    You have been a great help.


    Hi Ana,

    Thank you for your response. It has been great to know that my information has been helpful. Any questions, don’t hesitate to message me.

    Have a great weekend 🙂

    Hi Grant,

    Thank you for taking the time to reply.

    I am a little overwhelmed by the help and suggestions I have received from you all.

    I will go through your links and see where I end up.

    I have chatted with the Trustees and have asked them to think about and let me know what they see as the main purpose of the website. I want to ensure we have a common purpose and goal before we even start.


    Hi Connor,

    Thanks for taking the time to look at our website and for giving me some great suggestions.

    You have also given me things to think about which are really important.

    I have had some great responses and suggestions and am just working my way through them.

    Have a great weekend.


    Hello Nagaja,

    Thanks for taking the time to reply.

    Our website http://www.seatounvillage.co.nz is our main marketing and contact tool. We are not only a fabulous community hub, we also hire out the venues for private events, such as weddings, funerals, family events, music and art festivals etc. Our website needs to encapsulate this all in a simple way.

    We tell our story, we post our activities, it is a contact point for people that want to hire our venues or ask a question. It is the place we post all sorts of informations, and photos etc. It needs to be a website that is easily edited by me as new informationsbecomes available.

    When I mean it isn’t ageing well, it is becoming jumbled as I include more and more information. The functionality doesn’t work for me. It just doesn’t flow and when you get to individual pages it is just a mess. In fact the other day I was doing some alts and ended up deleting a page.

    So there you have it in a nutshell.

    Have a super weekend.


    Hi Ana

    I’m happy to help. I hope you don’t get too overwhelmed. If you have a web platform that is easy to update you can do things in stages and don’t have to try to do everything at once. With this iterative approach you can measure the results and see what works best.

    Kind regards


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