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    • JeanineG

      Business Owner

      @jeanineg

      Question submitted 30/10/20 @ 09:20pm

      Hi, if I have loaded a lot of information into an application but feel it is not the right programme for me moving forward, is it possible to ask them to provide our data in a useable format, such as a CSV or excel file, rather than having to redo everything.  Thanks 

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      • Craig Hudson

        Business Owner

        @craig

        Reply submitted 30/10/20 @ 09:20pm

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        Kia Ora Jeanine,

        Most tech solutions have the ability for you to export your own data. Make sure there isn’t a way for you to export first but if there isn’t then that is something they should action.
        This is your data remember.

        Craig

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      • Bruce Howe

        Industry Expert

        @bruce-howe

        Reply submitted 30/10/20 @ 09:20pm

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        Hi,

        Craig’s response is spot-on.

        Have a go yourself. You should have access to some form on CMS to do this.

        Secondly, check the agreement you have with the supplier. The rights should be with you and they should support a migration. Some companies might charge for larger migration work but all professional service suppliers should enable handover or hand back.

        Lots depend on what type of solution you are using and the supplier.

        If you get into a tight spot, drop me a line at bruce@puttiapps.com. Almost 50% of our work is recovering or rebuilding work done by other parties that have not met expectations.

        Thanks,
        Bruce

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