Question :
How can I keep staff members motivated about our business? We are a trampoline arena where kids come tk have fun. The staff members are between 18 and 25 years old.

Question submitted 18/04/20 @ 10:22am
Industry: Services
  • IMO, share your story with them.
    What you were doing before starting your business…how it lead you to starting the business…what it means to you…how you understand they have been impacted…what they mean to you…that you appreciate them and that you want for them to have the same business opportunity in their future…that the world has thrown us all a massive challenge but you are committed to coming out the other side and looking forward to seeing the kids having fun at your arena again and most importantly to see your team back at the arena and enjoying themselves too.
    When you feel like you have developed a solid plan for how you will operate when your business is allowed to open I would share that with your team too…don’t leave them guessing….and they may provide you with some good inputs too.
    Sorry to hear of the impact this is having on your business but great to see your concern for keeping your team motivated.
    All the best.


    Perhaps ask your team to think about what changes can be made to your business post lock-down. As a business owner I find that our staff have some fantastic ideas. Your staff might have ideas on what can be done better, what might bring people back, new initiatives etc. You don’t need to take on board everything but making your staff feel like part of the business might keep them motivated. If there are suggestions you might want to take on board then you may need to act on them now so that you’re ready post lock-down / restrictions.

    As a parent of young kids who love trampoline parks, I wish you all the best!

    There are a few great groups on LinkedIn at the moment about staff engagement and sharing stories. HumanKind is an HR agency and they have some great info on their website. Try to join this group, https://www.linkedin.com/groups/12387238/, you’ll find a lot of like minded individuals that have some really good ideas!

    Really great suggestions above and awesome that you are asking these questions. One of the key themes in the above is getting a dialogue going with your staff. Prioritizing 2-way conversations is super important and it is proven to raise engagement. One way dialogues (e.g. email update on the business) are good starts but alone won’t be sufficient if it is going to be some time before you open.

    If you are struggling with what to say or do feel free to just ask a few simple questions of your staff:

    What do you want to know about?
    How would you like to know about it? (e.g. Snapchat, Whatsapp groups, etc)
    How often would you like to know?

    If you have email addresses for everyone you can create a simple Google form and send the survey out or provide the link via Text/WhatsApp/etc message for people to click on and answer.

    If you don’t want to do a Google form you could do a Houseparty or Zoom discussion and ask folks the same thing almost like a mini-townhall meeting.

    From there you might get interesting ideas you can build on.


    Awesome ideas and lots for you to act on .. Also think about a regular zoom meeting
    with your team that can activate and become a bit of storytelling think tank keeping
    everyone connected, we do weekly with out retail team and some very actionable ideas have come from this

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