Kia ora, The best course of action if you think there is a conflict, is to raise the issue as soon as possible with the provider in question. They may not have been aware of the conflict or may not see it as a conflict. Even if there is not a strict conflict according to their particular industry’s code of conduct, you may still perceive their behaviour as creating a conflict. If they don’t see it that way, and are not able to give you comfort that there is no risk to you in what they are doing, your only recourse may be to leave them. If there is a strict conflict according to their industry’s code of conduct, you can appeal to their industry governing body; however, there is a lot of room for interpretation in these matters, and you may still be left with changing providers being your best option.