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Les Morgan

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    Kia ora, if its any small consolation many of us have read your comments and so you are being heard. The issue of course is how can we help. I believe open borders wont return for at least 12 months if not years unfortunately. This of course leaves many Tourism businesses facing hibernation or closure.
    What is beginning to emerge however is demand from Ad Hoc groups for border exemptions and this will continue to gather pace. Film Studios, Tech Companies, Sports teams are targeting NZ in order to undertake projects or Events. The luxury market is especially interested in these exemptions and there is very strong demand from International Bands, Business Executives, Super Yacht owners to relocate here.
    How your company connects with these groups is of course the challenge but my advice is to watch the media closely for any sign of advance notice or snippets of information which could develop a lead.
    Additionally China, Taiwan, Singapore etc look a lot closer to being be able open air corridors with NZ before anyone else so if your able to connect with NZ based operators who specialize in this market in may give you a head start on the competition.
    I wish I could offer you more encouraging news but hang in there if you can, we are going to need bright entrepreneurial minds like yourselves to lead our recovery.

    Regards

    Les

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    AB101

    With regard to being able to open your accommodation facility, you can do so under any of the alert levels. However, under levels 4 & 3 your guests will have to be under self isolation guidelines which may under alert level 3 require a minimum night stay period. This will require clarification.

    In relation to recommissioning your property for reopening, our sector has seen police question staff travelling for the purposes of maintenance and general cleaning where Hotels have been closed. We have however in our own business authorised employees to carry out safety and security checks. Where our Hotels are operating and remember Hotels are deemed essential services, our staff have encountered no travel restrictions.

    In summary, if your genuine intention is to open for guests you are permitted to go about your business. If it is to prepare for the future then this may be a grey area.

    Hope this helps, TIA website may be a good source of further info.

    Les Morgan

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    I agree that there is possibly an incorrect assumption that Domestic Tourism will prove the saviour. Its best to analysis that market in segments, i.e. Corporate, Conference, Government and to a large degree ignore leisure as it is uncertain. The offerings therefore need to be tailored to these groups of travellers. If you can get an understanding of their needs and drive value at their touch points it may prove successful.

    Your second point around a Australasian bubble is being discussed and must be a priority. Here we may see a greater appetite for ‘Internal Tourism’ but I foresee households being very cautious. We must remember than when house prices rise households spend freely on holidays , cars and luxuries and we will have this fundamental reality to add to the loss of income, holidays leave taken to top up wages, and general caution.

    Stay safe, LM

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    Kia ora, I have just closed a major tourism business in Rotorua so completely empathise. The Domestic market is clearly going to be vital to your survival and as a small business I would recommend partnering up. Other industry businesses will have similar challenges so try to seek out a compatible partner(S). Through a collective you may be able to see your sales and marketing budgets go further. Rotorua is well placed Geographically to benefit from Domestic Tourism and Corporate travel given its proximity to Auckland and this market is where your focus should be.
    On the HR front if your referring to recruitment then employment contracting in the future is going to be critical. You must aim for flexibility in your labour force. You will have a challenge in getting any employee to regain faith in their employer and that journey is going to be rewarding.

    (Happy to help in more detail)

    Kia kaha!

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    Sam, with regard to past clients and to some degree with gaining new, I would call personally. I am finding that person to person conversations that demonstrate firstly care and secondly empathy are being very well received in this current environment.

    Your clients may feel a little cut off and a voice at the end of the phone might be very welcome. Additionally people have a little more time on their hands and your message maybe well received.

    I am currently making personal calls to all my affected employees and its helping us both, So possibly the unusual circumstances require an old fashioned approach.

    Regards

    Les